WARRANTY & RETURNS.

SHIPPING & DELIVERY →

Not completely satisfied? You're welcome to request a full refund on any sunglasses or opticals. Here's everything you need to know, at a glance.

14 DAYS

RETURN WINDOW FROM DELIVERY

12 MO

WARRANTY ON MANUFACTURING FAULTS

≤2 WKS

REFUND PROCESSING TIME

1 × EXCHANGE

PER AUTHORISED FRAME

01

WHAT CAN BE RETURNED.

ELIGIBLE FOR REFUND

+Returned within 14 days of delivery

+Original condition — unworn and unused

+In the original packaging

+Sent back via tracked post

NOT ELIGIBLE

−Sale or discontinued items — all sale frames are final sale

−Black Friday & Cyber Monday orders

−Items returned without the original packaging

−Frames already exchanged once — exchanges are one per item

−Packaging that arrived COD may be denied

02

HOW TO RETURN.

STEP 01

START YOUR RETURN

Fill in the return request form below with your order number, reason, and any photos.

STEP 02

GET APPROVAL

Our Customer Service Team confirms eligibility and sends return instructions.

STEP 03

PACK SECURELY

Use the original packaging and pack well — damage in return transit is the sender's responsibility.

STEP 04

SEND TRACKED

Always use tracked post — we can't honour returns lost in the postal system. Return postage is yours unless the item is faulty.

NOTE / Refunds can take up to 2 weeks to process — sometimes banking institutions are a little slow to part with the money.

03

REFUNDS & EXCHANGES.

REFUND TIMING

Up to 2 weeks after we receive and approve your return.

RETURN POSTAGE

Not covered by VAANYARD® for returns or exchanges — unless your item has been classified as faulty.

EXCHANGES

Authorised frames can be exchanged once, and cannot be returned after the exchange.

INELIGIBLE RETURNS

Items that don't comply with this policy are sent back without a refund. Contact us first to avoid this.

04

WARRANTY.

COVERED / 12-MONTH WARRANTY

+Manufacturer and part faults — repaired or replaced; shipping covered for manufacturing faults

+Every pair is quality controlled and hand checked before dispatch

NOT COVERED

−General wear and tear — repair or replacement available for a small fee, case by case

−Frames purchased from a stockist — contact the stockist and check their policies

05

START A RETURN OR CLAIM.

BEFORE YOU SUBMIT

+Have your order number ready — it's in your confirmation email.

+For warranty claims, attach your original proof of purchase.

+We'll reply with return instructions — please don't post anything until then.